[Mong500n]

Update:

I received the device and had to wait until yesterday to open a claim, they asked for photos of the box etc, today they reached out to say:
“I have chased the problem further with our Yodel account manager and we are going to be able to process the claim for you.

All you need to do is fill in the attached copy of the Yodel disclaimer form with the above information, the disclaimer form would also require a physical signature.

Please complete the attached form and send it back to me either by post or scanned and attached to an email within the next 7 days so Yodel can process the claim.”

Which is strange since I did EB, why are they claiming through yodel?  However, looks like the SE is a success.

@mothered

What type of document are they requesting you to sign?

It’s titled, on receipt of goods disclaimer form