[mammta21]

UPDATE: so after all this time I have been receiving emails where they say the want to reach out to me via phone(i used a burner). But the problem is that I hoped to solve it via email. This is what the rep wrote me:

I have attempted to contact you at the phone number you have provided to Sony Interactive Entertainment LLC (SIE) Consumer Services. I apologize that I have not been able to get in touch with you.

The most effective way for us to assist you is by speaking with you directly. Please call me directly at (628) 867-XXXX Monday through Friday 8:30am – 4:00pm Pacific Daylight Time.

Please retain the Service Case number listed above as your reference for our discussion.

Sincerely,



Karl

What should I expect from this call? They didn't ask for PoP yet or for pictures of the console yet. Thanks