[kissedmoon]

I emailed an Asian company that sells certain kitchen gadgets only through a m z claiming my product (valued much less than 100 euros) won't power on anymore and provided a fake POP. They first said they couldn't locate my order and to contact amz. Then I replied that amz told me to contact them directly since the return period has expired and it's a warranty issue (their products have a 2-year warranty). Then, the agent replied: "We've been able to locate your order thanks to Amz customer service and we have found that your payment has been returned in full". Obviously the order number doesn't exist so I know they made it up. Is there anyway to save this or should I just give up?

[mothered]

the agent replied: "We've been able to locate your order thanks to Amz customer service and we have found that your payment has been returned in full"

Ask the rep to name the payment system that the refund was generated Into.

Also ask him/her to read out the last few digits of the account/credit card number (for security reasons, they cannot see everything). No doubt It'll conclude they made the whole thing up.

[kissedmoon]

the agent replied: "We've been able to locate your order thanks to Amz customer service and we have found that your payment has been returned in full"

Ask the rep to name the payment system that the refund was generated Into.

Also ask him/her to read out the last few digits of the account/credit card number (for security reasons, they cannot see everything). No doubt It'll conclude they made the whole thing up.

What's the point of asking that besides getting a laugh off of it? I know they made the whole thing up to get me off their backs.

[Riminovz]

the agent replied: "We've been able to locate your order thanks to Amz customer service and we have found that your payment has been returned in full"

Ask the rep to name the payment system that the refund was generated Into.

Also ask him/her to read out the last few digits of the account/credit card number (for security reasons, they cannot see everything). No doubt It'll conclude they made the whole thing up.

What's the point of asking that besides getting a laugh off of it? I know they made the whole thing up to get me off their backs.

it is most likely illegal to lie about refunding a customer so if they get caught in a lie youll have a better chance at a refund

[mothered]

What's the point of asking that besides getting a laugh off of it?

It's called "evidence".

Google the term If you're unsure of Its meaning.

I know they made the whole thing up to get me off their backs.

Evidently, which Is why you need to sort It out as discussed.

If you're not willing to take It further, disregard the SE altogether and I'll close this thread.

[kissedmoon]

What's the point of asking that besides getting a laugh off of it?

It's called "evidence".

Google the term If you're unsure of Its meaning.

I know they made the whole thing up to get me off their backs.

Evidently, which Is why you need to sort It out as discussed.

If you're not willing to take It further, disregard the SE altogether and I'll close this thread.

Ok, I'll update you with their response