[mothered]

Please keep us updated as developments unfold.

Update, the SE was successful. I ordered the items from walmart, and as expected the products were left outside of my house without a signature. I went ahead and chatted with support exclaiming that I was at work and received a "delivered" notification- but on the way back home at night, the packages weren't there (didn't arrive). I then added on that I waited an extra day thinking it was a system fault. They simply stated to ask my neighbors if they've had taken the package for me - So I followed through their protocol. I told the representative to give me 5 minutes to check up on the package to further manipulate my situation - making it more believable. To add on, they have also asked me to check around my house to examine if the package was left at a strange location. Though, the SE process was a little long, I manage to successfully get my money back.

Moral of the story, I mentioned this in one of my previous threads - to make sure the experience of the rep is as pleasant as possible. For ex: not overly complicating things and writing more than you can. Simply write a straight-forward message that can help both you and the rep out at the end. Personally, what I do is deeply thank the representative for being so patient and polite with me and finish it with a "god bless you" message.

@mothered Just pinging you in case you didn't see this!

Thanks, I totally overlooked It.

Under the circumstances of the events, your method selection was spot-on. But to ensure a favorable outcome, you remained firm with your story by being adamant, persevering, taking control of all communications and pushing the SE to the point of success. A job well done Indeed.