[Injera]

@mothered transcript between myself and support rep:

"""
9:16 AM
Rep: Good afternoon, _____, let me quickly sort this out for you.
______, to ensure that we are on the right account, may I please have your phone number?

Me: ******** (random phone number)

Rep: Thank you for the phone number. could you please help us with the order number?

Me: on the email I got it's: *******************

Rep: Thank you for the order number.
It appears that our automated systems cancelled your order. Typically, this cancellation occurs when we are unable to verify the information you provided or the information you have on your credit card.
I understand your frustration with the situation so let’s see what we can do to help place a new order for you right away. Does the billing name and address you provided on the order match what your bank has on file for your credit card?


Me: Yes, it should match (I used the privacy card here, so a fake name and billing info. I don't think the rep has any way to verify this?)


Rep: Thank you for the confirmation.Just to confirm, are you using the non US card?

Me: I'm not sure what you mean by non US card

Rep: No need to worry, in this case I request you to use a different payment method to place an order.

Me: It's a visa card based in the US. But yes, I can use a different payment method

Rep: Yes, you can try with other payment.

Me: Is my account verified now? I'm afraid the same cancellation will happen if I reorder now.

Rep: No need to worry, if the order is going to cancel again, we will escalate the issue for you and set this right for you.

Me: It's a long time to wait. I'll try again.Consider that a second cancellation would be the final straw for me at Best Buy. (got a bit carried away here lol)

Rep: No need to worry I will set this right for you.
Was I able to answer all of your questions today?

Me: I will just re-order and hope there are no problems this time. With this, you have verified my account, correct?

Rep: Yes, you are correct.
9:55 am
"""

I'm pretty sure the rep did nothing. I'm a bit worried that they asked me to verify all the information that was fake (name, phone #, billing info) but I don't think they have an easy way to prove that they're fake. Also was confused about the "non US card" question. A privacy.com card should be USA only from their website. I will re-order the mouse and update you.