[axel22x]

Two laptops have arrived, accounts are clean, and they have been accessed from the same IP.
I noticed with the first package amazon and carrier tracking is quite late (showing as delivered 5-8 hours after we got the stuff)

I had quite the stupid idea to try and DNA since it shows as did not arrive and contacted amazon and they said 7-10 days and it will refund in my account.
A few hours passed and I refreshed and it showed delivered, to try and perfect the SE I contacted them again and explained my worry since it shows delivered and I issued a refund BEFORE it said that.
they said contact in 48 hours, which I will do, and say it did not arrive.

for the second package, I'm thinking of disposal of the faulty item. I got the best "proof of destruction" including the actual serial number and images and videos

thoughts would be appreciated. and sorry for repeating the thread

[mothered]

Two laptops have arrived

Did they arrive at the same timeslot or separately?

I noticed with the first package amazon and carrier tracking is quite late (showing as delivered 5-8 hours after we got the stuff)

They will update It to the correct timestamp.

they said 7-10 days and it will refund in my account.

What was their exact and entire reply?

for the second package, I'm thinking of disposal of the faulty item. I got the best "proof of destruction" including the actual serial number and images and videos

Amazon will request the return and remain adamant, so expect a lengthy process.

[axel22x]

Two laptops have arrived

Did they arrive at the same time slot or separately?

I noticed with the first package amazon and carrier tracking is quite late (showing as delivered 5-8 hours after we got the stuff)

They will update It to the correct timestamp.

they said 7-10 days and it will refund in my account.

What was their exact and entire reply?

for the second package, I'm thinking of disposal of the faulty item. I got the best "proof of destruction" including the actual serial number and images and videos

Amazon will request the return and remain adamant, so expect a lengthy process.

Different delivery times one day, they are different people and different addresses
Their exact reply was they will refund the funds after 7 days, after a few hours it showed delivered to which I contacted them again and told them it showed delivered although I did refund BEFORE it did and I didn't receive anything, they said to wait 2 days and contact them again if it doesn't come or if it does to ship it back.

[mothered]

Different delivery times one day, they are different people and different addresses

I was trying to establish whether DNA'ing both packages was viable, but under the circumstances, It's definitely out of the question.

Their exact reply was they will refund the funds after 7 days, after a few hours it showed delivered to which I contacted them again and told them it showed delivered although I did refund BEFORE it did and I didn't receive anything, they said to wait 2 days and contact them again if it doesn't come or if it does to ship it back.

they said to wait 2 days and contact them again if it doesn't come or if it does to ship it back.

^ Excellent.

They have no Idea on the whereabouts of the package, nor any evidence to decline your claim - If they did, they would've already done so.

[axel22x]

Update regarding disposal of faulty item laptop: They contradicted themselves, I made sure my story and evidence are consistent. they asked for the POD via email, which I sent and waited
then contacted another agent, they asked for the images instead of the video although the previous agent said exactly "since you can't refund the item send the video and images proof with serial numbers...etc" I did just that and they asked for images.

After sending them the images they said to send all the images in one email instead of a few emails, I did that. then they said I should only get a refund when I return the product which is a burned laptop from amazon.de with proof of my hand being burnt and the images of it smoking, they kept contradicting themselves by saying it's okay to send video on youtube, then changing it to images, then going back again to sending the thing itself, but I was extremely presistant , and asked for an escalation to which the supervisor talked to me and after saying my 2 cents he disconnected live chat and sent me an email asking for the same info but with extra detail like date of the incident, and what happened, and invoice from buying and the images.

---

The agent said to my escalation request that the supervisor won't say a different answer to which I replied "I have no problems, please escalate" and then she said "please wait a minute"

[mothered]

The agent said to my escalation request that the supervisor won't say a different answer

He's not In a position to determine how the escalation will be handled.

The purpose of escalating It, Is to have the claim reviewed by another team member, and not be told nonsense about the answer won't be any different.

[axel22x]

The agent said to my escalation request that the supervisor won't say a different answer

He's not In a position to determine how the escalation will be handled.

The purpose of escalating It, Is to have the claim reviewed by another team member, and not be told nonsense about the answer won't be any different.

DNA update (the disposal of faulty item is another thing), I contacted them and explained that I asked for a refund before it was marked as delivered, and now it is marked as delivered
after some random talking, they asked me for a police report to move on, which we will do tomorrow, any thoughts? they didn't require OTP upon delivery but they asked for an ID number and signature I don't think that's an issue since they asked for ID for customs clearance and they already have the ID number in their system, any thoughts? (I'm desperate for that SE)

To clear up the confusion: I'm attempting 2 different SE for 2 different people (friends with their consent), and different addresses
More details: they signed with their real name twice, but no OTP upon delivery, and no pictures were taken.

[axel22x]

Update (disposal of faulty item method) I got this email :

According to our processes, we will not be able to refund the product until the damaged product is returned, since if the product is not received at our logistics center, we will not be able to apply for any refund.
I deeply regret that we are unable to provide you with the solution you request at this time and we are sorry to inform you that our decision is final. We hope you understand our position.
We thank you once again for your understanding and hope that you continue to place your trust in Amazon.de
Thank you for your comments. Please rate your experience today by answering the following question.

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@mothered

[Blackpink]

something is worng with your SE, thats why it fails, now your success rate is low, i can recommend to email jeff and tell them the whole story if your SE and see if can do something.

[axel22x]

something is worng with your SE, thats why it fails, now your success rate is low, i can recommend to email jeff and tell them the whole story if your SE and see if can do something.

pretty sure jeff doesn't have the time to answer my email