[Razer896]

Hey,
I ordered beats studio 3 headphones with some other items. It was just in time for Christmas. I used the live chat, and said I ordered gifts for four of my family members, and said my son's headphones did not arrive. The person assisting said wait, and he will transfer me to another higher team member or something. He asked me a few questions about the package, e.g. was the package sealed and is it damaged. I said it was perfectly fine, and I couldn't see any defects. Then, he just asked do u want a refund or replacement. I said refund, and that was it. This was in the uk btw. Always try make them feel kinda guilty or sad.

Do you mind me asking where you placed this order?

Amazon