[Vola]

Got denied for a refund just received this email

”Thank you for your email and for providing us with further details about your missing item.



After thoroughly investigating this matter with our warehouse and the carrier, and having looked at all available information, we believe that we have delivered all the items in your order, and unfortunately cannot assist further.



Should you have any future queries, please do not hesitate to contact us.”

[stealthysnake88]

Got denied for a refund just received this email

”Thank you for your email and for providing us with further details about your missing item.



After thoroughly investigating this matter with our warehouse and the carrier, and having looked at all available information, we believe that we have delivered all the items in your order, and unfortunately cannot assist further.



Should you have any future queries, please do not hesitate to contact us.”

What you gonna do now bud?

[mothered]

having looked at all available information

Tell them to provide a breakdown of the Information they're referring to.

we believe that we have delivered all the items in your order

That doesn't explain anything.

Ask them to elaborate further, Inclusive of providing evidence supporting their decision to decline your claim.

[Vola]

having looked at all available information

Tell them to provide a breakdown of the Information they're referring to.

we believe that we have delivered all the items in your order

That doesn't explain anything.

Ask them to elaborate further, Inclusive of providing evidence supporting their decision to decline your claim.

Did what you said and got this as a response.

"Dear XY,

Thank you for your email.

We have conducted a warehouse investigation and it was confirmed that all items were dispatched with this order.

In addition to the warehouse investigation, the carrier have confirmed the weight of the parcel which matches the total weight of all items purchased.

Should you have any further queries, please do not hesitate to contact us.


Kind regards,

Shaf @ UNIQLO Customer Care"

[mothered]

Did what you said and got this as a response.

"Dear XY,

Thank you for your email.

We have conducted a warehouse investigation and it was confirmed that all items were dispatched with this order.

In addition to the warehouse investigation, the carrier have confirmed the weight of the parcel which matches the total weight of all items purchased.

Should you have any further queries, please do not hesitate to contact us.


Kind regards,

Shaf @ UNIQLO Customer Care"

Where's the evidence?

They've only mentioned the events of their warehouse and carrier. They could've made the whole thing up. Tell them to email you evidence In support of their findings.

[stealthysnake88]

Did what you said and got this as a response.

"Dear XY,

Thank you for your email.

We have conducted a warehouse investigation and it was confirmed that all items were dispatched with this order.

In addition to the warehouse investigation, the carrier have confirmed the weight of the parcel which matches the total weight of all items purchased.

Should you have any further queries, please do not hesitate to contact us.


Kind regards,

Shaf @ UNIQLO Customer Care"

Where's the evidence?

They've only mentioned the events of their warehouse and carrier. They could've made the whole thing up. Tell them to email you evidence In support of their findings.

I wonder what they would've said if he tried DNA

[mothered]

Did what you said and got this as a response.

"Dear XY,

Thank you for your email.

We have conducted a warehouse investigation and it was confirmed that all items were dispatched with this order.

In addition to the warehouse investigation, the carrier have confirmed the weight of the parcel which matches the total weight of all items purchased.

Should you have any further queries, please do not hesitate to contact us.


Kind regards,

Shaf @ UNIQLO Customer Care"

Where's the evidence?

They've only mentioned the events of their warehouse and carrier. They could've made the whole thing up. Tell them to email you evidence In support of their findings.

I wonder what they would've said if he tried DNA

Most likely they would've used GPS/tracking to confirm the delivery.

[stealthysnake88]

Where's the evidence?

They've only mentioned the events of their warehouse and carrier. They could've made the whole thing up. Tell them to email you evidence In support of their findings.

I wonder what they would've said if he tried DNA

Most likely they would've used GPS/tracking to confirm the delivery.

Then he would have to open a claim right?

[mothered]

I wonder what they would've said if he tried DNA

Most likely they would've used GPS/tracking to confirm the delivery.

Then he would have to open a claim right?

Yes, It's a separate matter altogether.

[Vola]

Did what you said and got this as a response.

"Dear XY,

Thank you for your email.

We have conducted a warehouse investigation and it was confirmed that all items were dispatched with this order.

In addition to the warehouse investigation, the carrier have confirmed the weight of the parcel which matches the total weight of all items purchased.

Should you have any further queries, please do not hesitate to contact us.


Kind regards,

Shaf @ UNIQLO Customer Care"

Where's the evidence?

They've only mentioned the events of their warehouse and carrier. They could've made the whole thing up. Tell them to email you evidence In support of their findings.

Did what you said got told this

Dear XY,

Thank you for your email.

If you are not happy with this outcome, as stipulated in our terms and conditions, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform. Please refer to the Consumer Dispute Resolution section on the following link:

https://www.uniqlo.com/se/en/info/terms.html


Once again we appreciate that this is not the outcome you were hoping for, however we will not be able to assist you any further with this matter.


Kind regards,