[bapexsupreme]

Will do when you said dont register anything for the products can you elaborate.

Basically to not use any online services that may potentially Identify the device Is In use.

For example, If It were Apple, refrain from registering and using ICloud, ITunes etc. The probability of the company Investigating Is slim, but It's best to play It safe until the funds have cleared Into the account.

They replied to my friend and told him that they tried to contact the shipping company which is GLS and the company never got back to them so they told my friend to file a chargeback but he didn't buy it with his debit or credit card he went thru affirm guessing he needs to message affirm?

[ConcernedCitizen]

Will do when you said dont register anything for the products can you elaborate.

Basically to not use any online services that may potentially Identify the device Is In use.

For example, If It were Apple, refrain from registering and using ICloud, ITunes etc. The probability of the company Investigating Is slim, but It's best to play It safe until the funds have cleared Into the account.

They replied to my friend and told him that they tried to contact the shipping company which is GLS and the company never got back to them so they told my friend to file a chargeback but he didn't buy it with his debit or credit card he went thru affirm guessing he needs to message affirm?

Your friend who isn't you should've already contacted Affirm and asked about their policy and next steps. I'm guessing that they are a credit assist company. Meaning, it was a loan or being leased. He didn't own the property if it was a lease.

[mothered]

They replied to my friend and told him that they tried to contact the shipping company which is GLS and the company never got back to them

Well, they should put more effort Into managing their correspondence with the carrier - because that's precisely where the claim stands and remains.

If the carrier didn't respond, that's their problem to sort out, not your friends.

so they told my friend to file a chargeback but he didn't buy it with his debit or credit card he went thru affirm guessing he needs to message affirm?

Disregard such nonsense.

The company Is currently managing the claim, hence they're obligated and responsible to settle It themselves. If they continue to request the above-mentioned garbage, request the claim be escalated.

[bapexsupreme]

They replied to my friend and told him that they tried to contact the shipping company which is GLS and the company never got back to them

Well, they should put more effort Into managing their correspondence with the carrier - because that's precisely where the claim stands and remains.

If the carrier didn't respond, that's their problem to sort out, not your friends.

so they told my friend to file a chargeback but he didn't buy it with his debit or credit card he went thru affirm guessing he needs to message affirm?

Disregard such nonsense.

The company Is currently managing the claim, hence they're obligated and responsible to settle It themselves. If they continue to request the above-mentioned garbage, request the claim be escalated.

Got it. My friend is going to contact affirm he read the TOS with loans and it says dispute or refund to contact the company first and after contact affirm. Will update this thread once he gets a reply or any updates.

[mothered]

My friend is going to contact affirm he read the TOS with loans and it says dispute or refund to contact the company first

Even If Affirm doesn't state that, you'd still deal with the company.

As said, the company Is managing your claim and given It's well and truly active, It's their duty to resolve It.

Will update this thread once he gets a reply or any updates.

Please do.

[bapexsupreme]

My friend is going to contact affirm he read the TOS with loans and it says dispute or refund to contact the company first

Even If Affirm doesn't state that, you'd still deal with the company.

As said, the company Is managing your claim and given It's well and truly active, It's their duty to resolve It.

Will update this thread once he gets a reply or any updates.

Please do.

It's been a minute but wanted to update anyone that was curious here ended up being successful just took 4-5 months for the whole process.

[mothered]

It's been a minute but wanted to update anyone that was curious here ended up being successful just took 4-5 months for the whole process.

Great to read.

Well done with remaining adamant and persevering throughout the entire claim.