[Bruno85]

Hi, i have been trying to SE a controller from Logitech but now i got an e-mail from them saying this:


In translation it means this:

Hello (me),

Amazon provides final purchase invoices based on the article you find on the site's help center:

Https://www.amazon.co.uk/gp/help/custome...=201238260

Please refer to the article and, depending on the purchase you made, try to download or get the final invoice. If you have problems, I recommend contacting customer service.

We appreciate your cooperation and we look forward to your response in order to assist you.


What does this mean? And what can i show them besides the Amazon receipt i already gave them?

Thanks for your help and answers.

[Ironz]

Only thing to do at this point is tell him that Amazon told you to contact them (Logitech) Other than that, i've heard if you want to SE Logitech that you need to get a hold of a Serial Number for the product you want to SE.

The controller you're trying to SE: Is it being sold or shipped by Amazon?

[Bruno85]

yes it is being sold by Amazon on their website

[Bish0pQ]

Did you use a fake receipt or a real one and trying to refund your money?

[Bruno85]

i used a fake receipt, i still don't know how to do the refund thing

[Bruno85]

I have a new update on this. I have received an email from Logitech saying this:
http://imgur.com/dpcYcQJ

In translation it says this:
Hello Bruno,

Through the information you have provided, we can verify that there is a defect with the product, so it should be replaced if it is under warranty. In order to prove this, we need the final purchase invoice to attach to the case.

Amazon provides final purchase invoices based on the article you find on the site's help center:

Https://www.amazon.co.uk/gp/help/custome...=201238260

Please refer to the article and, depending on the purchase you made, try to download or get the final invoice. If you have problems, I recommend contacting customer service.

We appreciate your cooperation and we look forward to your response in order to assist you.


What can i do to get the final purchase invoice? Please help. Thanks