[bluebeam]

here is the answer I got this morning:

i translate

Dear customer,

Thank you for contacting us. Your feedback and suggestions will help us improve our store and provide better services to our customers.

We have contacted you to better understand your account activity and determine how we can improve your shopping experience. Your account remains open and available.

If you have any concerns regarding an order or account, please contact our Customer Service Department by clicking on the link below:

www.amazon.fr/contactez-nous

Sincerely,

The Account Specialist
Amazon.com

Your account remains open and available.

^ This means that their previous assessment pertaining to a high number of refunds, has been revoked.

ok great late afternoon I will contact support again asking them where my package is as I still haven't received it hoping to get my money back.

PS: here is the first email from amazon OFM they don't seem to have closed my account just a warning:

"Dear Customer,

We have recently reviewed your account to obtain information about your order processing. Your order history indicates that you have received a large number of refunds for orders that you did not receive.

We understand that order problems can sometimes arise in the course of doing business. In such situations, refunds or replacement orders may be issued.

In order to avoid any further missed deliveries, please check your shipping addresses. Go to "Your Account" and update your shipping information, if necessary.

To learn more about our refund policies, go to

https://www.amazon.fr/refunds

Sincerely,

The Account Specialist
Amazon.com"