[mothered]

here is the answer I got this morning:

i translate

Dear customer,

Thank you for contacting us. Your feedback and suggestions will help us improve our store and provide better services to our customers.

We have contacted you to better understand your account activity and determine how we can improve your shopping experience. Your account remains open and available.

If you have any concerns regarding an order or account, please contact our Customer Service Department by clicking on the link below:

www.amazon.fr/contactez-nous

Sincerely,

The Account Specialist
Amazon.com

Your account remains open and available.

^ This means that their previous assessment pertaining to a high number of refunds, has been revoked.