[bbBrandon]

A phone call requires an Instant response- no time to think nor plan ahead. With an email, you can sit there all night and think about the best course of action, hence I recommend novice SE'ers use the email gateway prior to exhausting phone calls/live chat.

Yeah, you're right. that's exactly why I like live chats, it's quicker than email, and I can type slow or say that I have an internet connection issue. I've done that before where I made myself lose connection so I can think for a good min.