[mothered]

I made like 10 live chat's like a idiot but all of them said to wait and be patient by the 11-12 date  , most of them they said they forwarded to the departament or smt like that and i will recieve a mail with info by them , on mails they said same , to wait until 11-12

You'll need to wait until the said date.

Be sure to always keep a record of every conversation.

[Juvel]

Be sure to always keep a record of every conversation.
[/quote]

why ?

[mothered]

why ?

Stating the absolute obvious, reps tend to say one thing, and then deny It further down the track.