[JuniorUK]

in the beginning they insisted that I return the item

A request for the return, Is pretty much standard practice with the majority of companies.

but once I told them the item was disposed and that it would be merely impossible to return it AND that it caused painful damage to my skin she put me on hold for a couple minutes and then proceeded with a full refund.

Good work.

I've actually specified personal Injury In the tutorial on my blog, and your experience demonstrates Its effectiveness.

another thing i realised during my SE was that the item wasnt even sold by amazon, it was sold by another company but I think the way i saved it at the end by talking about all the bad reviews the company has and that the item claims its brand new but came looking refurbished 100% saved it for me.