[mothered]

OK, that was a success. Sorry for the late reply I wasn’t able to access my account for quite a bit.

So I ordered two shoes from Nike. Couple days after, delivery man came knocked and just left the package outside my door. No signature required. Called Nike a day later and said that I stayed home all day long and hadn’t received the item. They asked for my order number and some other details and said it will be escalated. A day later someone from Nike called me (I’m assuming someone senior) and they let me know that a refund was going through.

I was always confident that the SE will result In a successful outcome.

This clearly demonstrates that perseverance and being adamant throughout the claims process, Is of the utmost Importance to achieve the desired result.
Well done.

With assistance from you, truly helpful. Thank you.

You're very welcome, but you did all the hard work In getting the job done.