[mothered]

"We understand how hard this is for you but we are unable to proceed further without the physical device as advised earlier. For every warranty claim, the original device is needed for inspection purposes and as advised earlier, we only proceed with repair services for the Razer system " blah blah blah , it's a long messege but thats the most important part

Thanks for that.

Fix them up once and for all. Say that you've managed to retrieve the laptop after contacting the waste disposal department. Then box the return, but you'll need quite a bit of dry Ice.