[martinbitter]

Hey guys, I think that RIVA now checks orders with amazon, After I sent them the email with the receipt they answered this to me:

Hi ,

We were able to contact Amazon directly and they requested you contact them for any claims on the speaker as there were discrepancies on your receipt which they did not share with us. Since we are not able to assist you further I will close your ticket.

Kind regards,

[3495]

They do not, they are just telling you that you should contact amazon, as that is the place you bought it from; thus they are responsible.

[mothered]

We were able to contact Amazon directly and they requested you contact them for any claims on the speaker

It's very much self-explanatory.

Simply deal with Amazon.

[zorrophreak]

I'm going to assume this has to do that you used a fake receipt, thus why Amazon is claiming there are discrepancies. If you generally purchased it, just do it through Amazon. If not, then you're going to have to give up and either use a different brand receipt or just keep trying to push and say Amazon told you there was nothing they could do and to contact you.

[mothered]

I'm going to assume this has to do that you used a fake receipt, thus why Amazon is claiming there are discrepancies. If you generally purchased it, just do it through Amazon. If not, then you're going to have to give up and either use a different brand receipt

For future reference, you can simply say you've misplaced the receipt, but reassure them that you will do your utmost best to find It (of course you'll do nothing of the sort). Wait a few days, contacted them In an apologetic manner and advise of the missing receipt. Take the next step thereafter.

Giving the Impression of complying with their request(s), significantly Increases a successful outcome.

[martinbitter]

Thank you all, I was going to give up but after reading your answers I will continue insisting. Yes I used a fake receipt, I will just apologize and do what @mothered
and @zorrophreak suggested , I'll update how the process is going. Thanks again!
PS:At least they answer pretty fast, unlike logitech haha.

[Skryptec]

Alright, they are basically telling you to contact Amazon about this issue and that they won't be able to help you any further. Anyway, this is false. Just keep on pushing and being a disappointed customer and they will help you.

[martinbitter]

Great! I'm gonna write the right now something like this is not the way they should treat their customers, and that it can't be, that I might misplaced the receipt. Will update soon!

[mothered]

Great! I'm gonna write the right now something like this is not the way they should treat their customers, and that it can't be, that I might misplaced the receipt. Will update soon!

Please do (update).

I'm quite eager to read the progress/outcome.

[martinbitter]

Great! I'm gonna write the right now something like this is not the way they should treat their customers, and that it can't be, that I might misplaced the receipt. Will update soon!

Please do (update).

I'm quite eager to read the progress/outcome.

This is what I replied to the last email they sent me (the one of the post):

Hi, I'm disappointed to hear that, however I don't think this is the right way to treat your customers, the ones who have spent our hard earned money in order to acquire one of the goods that you as a business are offering. I might have misplaced the receipt since I frequently buy a lot of products from Amazon, where I've been a long term customer and I never had any problem at all. Hope we can resolve this issue because what I got was a defective product and I just can't throw away my money this way. also it was a really special present for my daughter, you made her cry the day of her birthday and what she got was a defective product so I promised her that I was going to find a solution.