[mothered]

Hi , this is for an order on another account. I forgot my password and need the refund desperately. If I provide you with the account email and order ID will you be able to view my case?"

They will request further Information to verify that you are In fact the rightful account holder.

Yeah thats what I expected I guess. Do you know if it would be anything I can obtain easily from inside the account? Or would it involve some sort of verification email etc..

I assume they'd request personal credentials, such as family & given name and date of birth at the minimum.