Refund question regarding Mous.de

mothered · 04-20-2022, 04:05 PM

(04-20-2022, 01:17 PM)Hrralle Wrote: I just got the package but had to collect it from packing box because i wasnt home when the delievred it.
what do i do now?
i assume the dna method is out of the question

Was a copy of your ID taken at the time of collection, or did they purely view It and hand over the package?

(04-20-2022, 01:17 PM)Hrralle Wrote: Do you think i can claim EB
even tho the weight is high?

No.

600 grams Is too heavy for the EB/missing Item method, namely If an Investigation Is opened and the weight Is cross-checked with the carrier.