[fi3ld]

The biggest advantage you have Is this.

no need to worry, we'll do our very best to help you out
we would like to inform you that we will take care of the issue.

They believe your claim Is true and correct, therefore they're willing to take responsibility. If you play your cards right, there Is every reason why the SE will succeed.

Now they will possibly ask for proof of destruction..
I'd go with corrupt file in case they do that

and pushing it with some anger, though i don't think it's the right card to play..
A more appropriate response would be a refusal to send them anything due to the "humiliation" they are doing on "me".
And that "I can't trust" them anymore because they playing left and right
Something like
"
Hello,
How are you feeling today? Good? Bad? Well definitely good for some reasons, and bad for some reasons hein?
See, this kind of emotion that gets you emotionless. But in some situations like this, it's not about emotions anymore; It's more about humiliation and disrespect for the human intellect and existence. Honestly, i don't see any mutual respect here. I did respect your "(reputation)" and protocols by sending you everything you asked for and obeying every meaningless command you've been asking me to do. Did i gain something rather than pure humiliation and being a toyboy for both of your businesses?
I would very like to obey this command of you one more last time, but you see this is the thing I've been doing for 5 times. What makes you think i will trust you right now ?
Maybe tomorrow you say, "oh you destroyed the mouse by yourself we can't do anything", "Return the mouse to us, Oh mouse destroyed, GFY" ,... .
You get my point? I'm not angry, neither satisfied. But it's a full disappointment, thank god i didn't trust you for a laptop.
So for how long you will keep playing this game? Till the warranty ends?
I believed russian people do this cheap tricks that's why i contacted you first. Seems like it's all about material gain for everyone, no one cares about their customers and even their damn manufacturing faults.
Tell me, for what i stopped my work and now I'm sitting jobless waiting for a hopeless response from a company that cares only about money?
You know my friend, it's not my job to draw karma. Imagine you're now working as a 5/2 40 hours week slave for this company, and then you get the chance, idea, vision and dream to do and build something on your own by yourself and for yourself; You finish last enslavement period, collect money and start your thing. Your motivation is so high, you already started to feel independent. Then you find that you've been tricked by the same enslavement system, that even doesn't want to let you go and give you your own right.
So your dream now is on pause, and life is on pause. And you still waiting for someone to send you to someone, and that someone to send you to someone back; Problem solved? No, you still have to send your underwear next to your girlfriend's pantyhose to get a VIP customer support; Problem solved? No bro, not just like that, now destroy the only thing that proves that it's a manufacturer issue;Problem solved? Soon, now you don't have proof. Problem solved.
I repeat myself, no emotions right here, I'm just expressing the language I've been seeing from you, to you. That's all.
I would ask to move my case to someone with higher intellect please.
Best regards,
Dj
"