RE: Razer SE 11-05-2021, 01:26 AM
#22
They answered
"
Hello Djardi,
Good day! Appreciate the response.
We sincerely understand where you're coming from.
The reason why we are routing you to the Razer Russian Support is because they will be the one to handle replacement concerns if the device is deemed defective.
However, since the device has been purchased from a different seller and not directly from the Razer website, all warranty claims will be directed to the seller.
We understand that this is not your fault and apologize for all the inconvenience caused.
Should you have other questions regarding your concern, feel free to contact us anytime.
We appreciate your patience understanding.
All the best,
Lianne
R Λ Ζ Ξ R Ⓣ Ⓔ Ⓒ Ⓗ
"
I think i have to write them from an outlook or mail.ru "Bratishki" Store in this case. Explaining to them the situation.
"
Hello Djardi,
Good day! Appreciate the response.
We sincerely understand where you're coming from.
The reason why we are routing you to the Razer Russian Support is because they will be the one to handle replacement concerns if the device is deemed defective.
However, since the device has been purchased from a different seller and not directly from the Razer website, all warranty claims will be directed to the seller.
We understand that this is not your fault and apologize for all the inconvenience caused.
Should you have other questions regarding your concern, feel free to contact us anytime.
We appreciate your patience understanding.
All the best,
Lianne
R Λ Ζ Ξ R Ⓣ Ⓔ Ⓒ Ⓗ
"
I think i have to write them from an outlook or mail.ru "Bratishki" Store in this case. Explaining to them the situation.




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