[D1919]

I played up to a bit in the call saying I was confused as to why I received an empty box but tracking shows it will be delivered tomorrow. Worker says it looks like we are dealing with a missing item and has sent an email just asking me to attach a few pictures and if I'd like a refund or return. So think this will be a quite easy success.

Any updates?

Successful EB completed today. Refund issued after sending pictures of the empty boxes, no issues

May I ask how you contacted support? And also did they ask for the photos or did you attach them yourself with the first initial support ticket?

Spoke to them on livechat and then they requested I contact their customer care email with photos of the boxes etc and description of what was missing, that was only time that I had to contact them. It took less than a week after sending the pictures over to them.