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Question about the smashed bottle method filter_list
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elemenowpee Offline
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RE: Question about the smashed bottle method 04-09-2022, 12:20 AM #11
(04-08-2022, 07:35 PM)prof Wrote: could i smash one and get the one refunded and send the other 2 back for a return?

yes, that would work fine

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mothered Offline
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RE: Question about the smashed bottle method 04-09-2022, 04:01 AM #12
(04-08-2022, 07:35 PM)prof Wrote: I have said all of this in an email to them now, waiting for their response, if they don't budge, I will try to find a managers email address or something to email instead
Wait for their response and If need be, we'll tackle the next step from there.

(04-08-2022, 07:35 PM)prof Wrote: as I have been stuck with a really stubborn CS rep, who said I can't escalate as they are the team leader.
Nonsense.

The rep Is not part of senior management, nor the escalation team - who specifically handle complaints of this nature.
[Image: AD83g1A.png]

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prof Offline
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RE: Question about the smashed bottle method 04-09-2022, 10:23 AM #13
(04-09-2022, 04:01 AM)mothered Wrote:
(04-08-2022, 07:35 PM)prof Wrote: I have said all of this in an email to them now, waiting for their response, if they don't budge, I will try to find a managers email address or something to email instead
Wait for their response and If need be, we'll tackle the next step from there.

(04-08-2022, 07:35 PM)prof Wrote: as I have been stuck with a really stubborn CS rep, who said I can't escalate as they are the team leader.
Nonsense.

The rep Is not part of senior management, nor the escalation team - who specifically handle complaints of this nature.
Still waiting on a response from them, not sure if they are off on Saturdays or not.

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mothered Offline
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RE: Question about the smashed bottle method 04-09-2022, 10:50 AM #14
(04-09-2022, 10:23 AM)prof Wrote: Still waiting on a response from them, not sure if they are off on Saturdays or not.
They may be working on the claim during business hours, with weekends excluded.
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eljot88 Offline
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RE: Question about the smashed bottle method 04-09-2022, 02:05 PM #15
(04-07-2022, 11:56 AM)prof Wrote: So I have some empty aftershave bottles that I plan on using for the smashed bottle method. I am just wondering, is it likely that they bring it up with the courier? I was planning on ordering the aftershaves from every site that stock them, but I am just worried that each store will contact the couriers and if I use the same courier multiple times, they may get suspicious about the same complaint from different stores?
Could you explain that method? I have never heard about it

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