[mothered]

"This is ridiculous, it's been nearly a month, and basically no updates throughout besides "we're working on it", When I purchased from you guys I expected some more professionalism than what I'm getting for a company worth literal billions. Disgusted with how I'm being treated on this matter.

Why can't this information be provided? Could you please show or tell me where in your policies it says the requested information cannot be provided under my given circumstances?"

Final draft before sending, thoughts?

Perfectly said.

Send It off.

"Thanks for responding back.

We won't be able to resolve this case as it has been further investigated by our team.

Again, this is a serious issue that needs to be handled by your local authorities. You can contact them as soon as possible to open a case.

If they would like to get in touch with Meta Store Support to work with our security team, please have them contact us through their official government email."

They're avoiding the question lol, how should I respond?

Firstly, tell them to explain themselves with this:

We won't be able to resolve this case as it has been further investigated by our team.

It's a vague response that means absolutely nothing.

Secondly, ask them why they're specifically not addressing your questions and concerns after repeated requests. Also say that noncompliance will not be accepted - this case will move to the highest level and be re-assessed In an Impartial and unbiased manner.