[Johnngnky]

No response yet. If it still fails I’ll make another invoice myself and try again.

They do keep track of declined claims, so unless you're absolutely spot-on with the other Invoice Inclusive of your approach, you may not have a second chance.

Just received this email, i guess my SE succeeded.

Spoiler:

Thank you for your feedback, we are sorry that the problem has persisted.

We are happy to provide a reshipment of a new version of your G910 keyboard.
Given that you still have ample guarantee on this part and your current one is not fully functioning.
Can we use the same address as what was used on the original order from your invoice?

Again we would like to hear from you again.

I didn’t even have to give my serial numbers or anything? Only an invoice..

Congratulations. Just wondering, out of plain interest, which invoice did you use? No SN asked is quite extreme.