Problem with StockX Contact Center 04-02-2023, 10:36 AM
#1
Hey,
I am struggling with StockX contact center. I bought shoes and made a return with fited return label and parcel wasn’t delivered to StockX as I planned. I reached StockX to inform about the return and ask about the refund. They asked me to give them a proof of postage. I attached them the proof that I received from UPS (European) that is a digital. After a week they told me that they cannot accept it because there is not a weight on it (lol). I made a fake printed out proof which look like print out from a warehouse system with all package information and weighted parcel as they requested. After another week they replied that cannot accept that proof and they want from me a proof which is use in US ( UPS Store drop off). I told them that Europe market is different and we got a digital proof send on e-mail nor print-out.
People working in StockX Consumer service are really dumb x) Do you have any suggestion what to do next with? Should I provide them a fake UPS Store drop off receipt? Or repeating that europen proof are fine too?
I am struggling with StockX contact center. I bought shoes and made a return with fited return label and parcel wasn’t delivered to StockX as I planned. I reached StockX to inform about the return and ask about the refund. They asked me to give them a proof of postage. I attached them the proof that I received from UPS (European) that is a digital. After a week they told me that they cannot accept it because there is not a weight on it (lol). I made a fake printed out proof which look like print out from a warehouse system with all package information and weighted parcel as they requested. After another week they replied that cannot accept that proof and they want from me a proof which is use in US ( UPS Store drop off). I told them that Europe market is different and we got a digital proof send on e-mail nor print-out.
People working in StockX Consumer service are really dumb x) Do you have any suggestion what to do next with? Should I provide them a fake UPS Store drop off receipt? Or repeating that europen proof are fine too?
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