[mothered]

It's not a legally binding document, so there's no cause for concern.

That's good to know, thanks.

It's also a good sign, as they have no evidence to decline your claim at this stage.

Well something is definitely going on. Yesterday I had 6 missed calls from a random number. After a bit of searching, turns out it's the local dpd office. Also this morning I was woken up at 7:30am by the delivery driver banging on my door. I only just got out of bed and looked out the window as he was driving off. Then I get another 2 missed calls from a different mobile number, I can only assume that this is now the driver harassing me and not just head office.

I've heard about this happening but it's never happened to me before. I could understand if the driver physically handed me the package but he dumped it on the doorstep, what does he think talking to me is going to achieve? The guy didn't do his job properly and any sympathy I might have had for him has now completely gone out the window.

The driver has no right to question you about the delivery, nor are you obligated to attend to his concerns.

His job Is to purely deliver packages and that's where It ends. If It continues, report him to the police.

[Samejeff]

So I finally got confirmation of the refund today. I asked for a replacement instead and I intend to use the sealed box method, then return it. Something perhaps I will create another thread about.

The driver has come to my house multiple times and I've had countless missed calls from various numbers - all of which I'm assuming were him or the dpd office. Nothing for the past few days though so I'm hoping they've given up. I didn't have to explain anything to Currys even though I was well prepared to. They asked for me to sign a denial of receipt form and that was it. I received an automated email today confirming that my order had been "lost in transit". Took about 20 days in total. Thanks again mothered for the tutorials and support.

[mothered]

So I finally got confirmation of the refund today. I asked for a replacement instead and I intend to use the sealed box method, then return it. Something perhaps I will create another thread about.

The driver has come to my house multiple times and I've had countless missed calls from various numbers - all of which I'm assuming were him or the dpd office. Nothing for the past few days though so I'm hoping they've given up. I didn't have to explain anything to Currys even though I was well prepared to. They asked for me to sign a denial of receipt form and that was it. I received an automated email today confirming that my order had been "lost in transit". Took about 20 days in total. Thanks again mothered for the tutorials and support.

You're very welcome.

Well done with the successful outcome, particularly remaining adamant and persevering throughout the entire claim.