[andriimsa]

Hi guys i am making my first SE for iphone 13 pro max by DNA method on amazon, the package was delivered one day before the expected date, the courier did not call me on the phone for delivery and i did not sign the package. After waiting one day I called in the amazon service and they told me to wait another day then they asked me to go to the local police because the package is delivered to them and they don't want to refund me, what should I do? Thanks for help.

[ponasG]

they asked me to go to the local police because the package is delivered to them and they don't want to refund me, what should I do? Thanks for help.
[/quote]
Sounds like a fake story.
They didn’t asked you for a police report? They just lied to you that they have your order?

[syuh]

First of all, trying to SE an apple product on amazon is a bad idea from the start since apple don't want to refund something that isn't from their website directly.

From what I know it's common procedure to send you to the police station for a PR. And they will usually refund you after you provide the PR.

Otherwise you can still conplain more and get them to say something like "go do your pr and we will refund you" if they haven't made that clear already by saying things like "Very unprofessionel to deliver a package that is worth so much without me signing or delivering it on a day that I wasn't aware it would arrive."

[andyframpton]

You didn’t have to sign or there was no OTP for an iPhone 13?
Basically can Amazon prove they delivered it?

[andriimsa]

First of all, trying to SE an apple product on amazon is a bad idea from the start since apple don't want to refund something that isn't from their website directly.

From what I know it's common procedure to send you to the police station for a PR. And they will usually refund you after you provide the PR.

Otherwise you can still conplain more and get them to say something like "go do your pr and we will refund you" if they haven't made that clear already by saying things like "Very unprofessionel to deliver a package that is worth so much without me signing or delivering it on a day that I wasn't aware it would arrive."
[/quote]
Eh is my first experience if you could give me even trivial consigni I would be happy.
So what do you advise me to go to the police or continue to demand a refund without any report?

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You didn’t have to sign or there was no OTP for an iPhone 13?
Basically can Amazon prove they delivered it?
[/quote]
No the courier just delivered the package to me without asking for a signature etc. They have nothing to confirm that the delivery was made to me but they still say that it seems to them that the package was delivered to me even though on the Amazon site itself it says "Signed by: hnbbs".

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Sounds like a fake story.
They didn’t asked you for a police report? They just lied to you that they have your order?
[/quote]
They want me to file a report in the police office to continue the investigation

[LawDogUSA]

Ok well you didn't get your package, so it's time to keep hounding them. Call, email, and stay on top of it. If it came a day early,, no signature, and they even tell you to wait longer, there is no proof you even got the item. I know someone who had a similar situation and it took awhile. The Police cannot even investigate that, how would Amazon ask for something that shows a day early, no signature, and then tell you to wait even longer. I'm sick and tired of Amazon saying file a police report when it isn't even a police issue. We buy the items and pay, it's up to Amazon and their carrier to assure it gets there, in your hands. Not to start putting us through all this nonsense and no bothering our local government. If you never possessed something it isn't theft.

I'm currently fighting them on this practice of asking for police reports. They are probably hoping you aren't going to go through with reporting because they think you stole it.

Stick to your information, never received it, day early, asked for you to wait another day, and no signature, keep at that and victory is yours.

Keep us posted, PM for any questions,

G

[syuh]

Eh is my first experience if you could give me even trivial consigni I would be happy.
So what do you advise me to go to the police or continue to demand a refund without any report?

Exactly what he said, keep pressuring them until you get the answer you want. And if they tell you that you absolutely need to fill a PR just go fill one (pretty sure you can do it online) and they will refund you. If I'm not wrong, the police don't give a f about PR's of stolen things under 5k

[mothered]

the package was delivered one day before the expected date, the courier did not call me on the phone for delivery and i did not sign the package

In that case, there's no evidence to conclude that you personally received It.

After waiting one day I called in the amazon service and they told me to wait another day then they asked me to go to the local police because the package is delivered to them and they don't want to refund me

What was their "exact" reply?

[andriimsa]

the package was delivered one day before the expected date, the courier did not call me on the phone for delivery and i did not sign the package

In that case, there's no evidence to conclude that you personally received It.

After waiting one day I called in the amazon service and they told me to wait another day then they asked me to go to the local police because the package is delivered to them and they don't want to refund me

What was their "exact" reply?

They exactly have nothing to confirm delivery. In truth it seems that they are not really interested in the arguments I am giving them, they tell me that the delivery has been made and I have to make the complaint otherwise they can not do anything

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Exactly what he said, keep pressuring them until you get the answer you want. And if they tell you that you absolutely need to fill a PR just go fill one (pretty sure you can do it online) and they will refund you. If I'm not wrong, the police don't give a f about PR's of stolen things under 5k

This morning I called for assistance and based on the things said it seems to me that for them the complaint is a necessary thing that is needed to make me the return, but the problem is that I am not 18 years old I make them 05/09 but they gave me the time until 09/17, what do you think I should do?

---

Ok well you didn't get your package, so it's time to keep hounding them.  Call, email, and stay on top of it.  If it came a day early,, no signature, and they even tell you to wait longer, there is no proof you even got the item.  I know someone who had a similar situation and it took awhile.  The Police cannot even investigate that, how would Amazon ask for something that shows a day early, no signature, and then tell you to wait even longer.  I'm sick and tired of Amazon saying file a police report when it isn't even a police issue.  We buy the items and pay, it's up to Amazon and their carrier to assure it gets there, in your hands.  Not to start putting us through all this nonsense and no bothering our local government.  If you never possessed something it isn't theft.

I'm currently fighting them on this practice of asking for police reports.  They are probably hoping you aren't going to go through with reporting because they think you stole it. 

Stick to your information, never received it, day early, asked for you to wait another day, and no signature, keep at that and victory is yours. 

Keep us posted, PM for any questions,

G

They do not seem in the least interested in the arguments I give them, it seems that the complaint is a necessary thing to make me the return but I am not even 18 years old I am there 05/09 even if they gave me time until 17/09, what should I do if I you? thank you for help

[mothered]

They exactly have nothing to confirm delivery. In truth it seems that they are not really interested in the arguments I am giving them, they tell me that the delivery has been made and I have to make the complaint otherwise they can not do anything

Nonsense, they can do something about It through an escalation, so request It.