[BitPlayer]

^ That's exactly what they're referring to. They've provided the return label, so It doesn't seem right.

Navigate to RM's terms and see whether It Is In fact the case.

It does seem contradictory. They’ve supplied a RM tracked label, which is ‘on account’ - so I can’t work out how they can put the onus on the customer, unless they’re referring to the packing of the parcel? Of course, if something were to go wrong they can always claim back through RM - but they would need to do this (not the customer) as it’s on account. Very odd.

Things don't quite add up.

Have you checked Royal Mails' terms as well as Philips?

According RM’s general terns Tracked 24 covers the market value of the item or £100, whichever is lower.