[tomboli]

do you think i might be able to add another bottle into that order and say they were both smashed?

Well, given one bottle Is susceptible to breakage, there's no reason why you can't claim two bottles smashed In transit.

Though, I wouldn't push It further than that.

also what might their reply be when i inform them of the bottle being smashed?

They may ask for photographic evidence of the damage, or request the bottles be returned In their shattered/broken state.

okay its getting spicier now, im at checkout and the Perfume shop has a little option available with delivery saying that for 1 eur i can purchase insurance so that whatever happens with my package i wont have to wait for them to resolve or investigate the issue, they will be able to send me a replacement immediately. does this mean they will package it in a safer way or something? we dont want them saying that there was no possibility for the package to get damaged on the way to my address right?