[Pudada]

Do you have a record of the conversation?


If PayPal refuse to budge, hit a chargeback.

No, as it was over the phone, which is stupid and normally the reason I always do via chat when I can. I might call them tomorrow ask the person to give me the name of the person I last spoke to on the phone (they should see in the notes) then either get them to email me they they agree with what he said, or request for the to get him to email me…? Whether he will or not.

Yea im deffo doing the charge back but im also going to get the refund first from ASOS to a separate card. Do you think the chargeback would still go through? As the chargeback will be on my account as PayPal not ASOS?

This is the email I got from ASOS, incase you need more info:

I’m getting in touch from the Customer Escalations team at ASOS.

I’m reaching out to you in response to a query you raised with our Legal team regarding order 0000000.

As the highest point of contact within ASOS Customer Care, we’re responsible for handling any queries that have been escalated. Your query will continue to sit with myself or another member of the Customer Escalations team until it has been resolved.

I've taken some time to read through your query and I'm sorry to learn that you didn't receive your order as expected and you're yet to receive a refund. Not to worry, I'm here to help and I'm keen to look into this further for you today.

I've been looking into this alongside another of our internal specialist teams and I can see the refund of 00.00GBP to PayPal failed as you currently have an open claim with them. Any refund processed from our end will automatically fail due to this, and so we would recommend you closing this so we can issue the funds back to you.

Once this has been closed, please send over a screenshot of confirmation from PayPal as we'll then need to reopen your account so you can add a valid payment method for us to refund to. Unfortunately, due to the unsuccessful refund we won't be able to issue the funds back to the PayPal account you used to place your order, but we accept all major credit and debit cards, excluding American Express and Switch.