[ElieMK]

Hey, I'm refunding a processor w/ missing item (manufacturer error) and paypal told the following:

We'll need some additional information about your case. You’ll have to provide the following on or before xxxxx:

Report filed with a law enforcement agency or government organization. Examples of such agencies are - Internet Crime Complaint Center (https://www.ic3.gov), state agencies, state police or a federal law enforcement agency such as the FBI or Postal Inspection Service.

What should be my next move? I still have the processor w/ me, but it's on a facebook marketplace.

edit: spelling

Can I ask what happened to the point that you're on a paypal case?
Did the company refuse or something?