Six Years of Service
Posts: 58
Threads: 6
PayPal account limited? 09-10-2020, 12:01 PM
#1
Something really weird has happened these last 24 hours. Me and a bunch of my friends have had our UK PayPal accounts limited with the excuse that we've claimed too many times. All of us have literally only ever done 1 claim and it wasn't even in the last month.
Anyone else had the same? Is it a glitch? How can we be limited after one case that we all won?
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Ten Years of Service
Posts: 169
Threads: 11
RE: PayPal account limited? 09-10-2020, 12:52 PM
#5
Maybe if one of you connected to all of the accounts, for example the one who executed the refund. They could link you that way, my mate has been linked with another mate as well after winning a case where I executed the refund with single VPN and not cleared fingerprint
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Six Years of Service
Posts: 34
Threads: 2
RE: PayPal account limited? 09-10-2020, 07:04 PM
#8
Considering the amount of PayPal issues people have been mentioning in the past few days it appears that PayPal has started making use of some of the data collect to detect possible fraudulent behaviour.
Don't forget to stay safe online. Deleting cookies/"resetting" browsers was a sufficient tactic 15 years ago - but these times are long gone. As one of the leading customer data mining companies, PayPal is likely to use similar technology that Google, Facebook or Amazon (which simply not make use the data they collect - yet) use. Using VMs and VPNs are a good first step and might be sufficient for your own private refunding activities but don't expect this to be sufficient for further abuse.
Remember the basics...
- choose your IP you use to browse/order/communicate carefully
- clear cookies and other stuff your browser saves, of course
- the add-ons your browser uses are fingerprinted (use more/other than 1-3 very common ones and you have a pretty unique browser fingerprint)
- remember that the user agent (in simplified terms: which browser and browser version on which OS and OS version) often gives it away if you use dedicated VMs by using an uncommon OS or browser version combination - this can easily be spoofed, though
- remember that the screen resolution, available resolution, colour and pixel depth (matters especially for VMs) as well as system language and time zone are transmitted as well
- I wouldn't be surprised if the PayPal website tracked your key stroke speed and mouse movements. That's pretty much a unique fingerprint within seconds
Well, let's leave it at that for now, the key point here is: don't be sloppy and decide what risk you are ready to take. Just because a company is not acting on the data they collect right away does not mean that they not internally flag your account(s) or that they will analyse their collected data at a later point (although this should be circumvented by deleting accounts you've registered on a regular basis and thus make use of data privacy regulations in many Western countries).
Be aware that the above are really just be basics, though, and that some of the "obvious" remedies you can think of/are using provide you with a false sense of security and make the issue worse (random example: using user agent spoofer browser addons).
The above obviously does not matter too much if you submit a legit claim on your main account with PayPal or any other company once in a while. However, once you start using multiple accounts or start doing this for "friends", better be aware of the risks. Nike banning you for life may not be much of an issue. Amazon banning you for life might be a risk you do not want to take lightly. And PayPal? Who knows whether they'll remain just being a major online payment processor or whether they'll become a financial company difficult to avoid in the future.