[AllWrappedUp]

OK so if the package fit in my mailbox or if I don't get to sign anything the DNA would have more chance to succeed than the partial refund?

If the partial refund doesn't work, should I try to solve the issue with PayPal by opening a claim?

Zalando will reply to a PayPal claim I think never had to take it that far as partial or DNA always works

Thanks a lot for your help, I'll keep you informed.

I'll go for the DNA then.
Last question, how did you contact them?
Did you call them or or did you send an email what's the most efficient to you ?

And does the SE depend on the price of the order too? For instance mine of 280€, is it reasonable to you?

I usually call, I can do the refund for 12% if you refer to my service. If you don’t want to attempt yourself.