[bumbuls6]

weight was 3.09kg it included 2 shampoos and one electric toothbrush, I don't want to fuck this up so what should I reply within email no phone
they responded with this:

We have received word from the warehouse that all goods were correctly packed and dispatched. Furthermore, the weight of the goods delivered to the courier matches the weight you received (as evidenced by the pictures you sent). When we contacted the courier "DPD", we also received confirmation of the parcel's weight, which also matched. You said that the parcel was not damaged. Sir, please provide a telephone number where you can be reached, as we are unable to reach you on the number provided in your order. Please also let us know if you have any further information.

We look forward to hearing from you.

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@Elsdebo could you help with this?

What exactly did you mention that was missing? Which pictures did you send them?
Ask them to show you the evidence. Calling them and repeating to them the toothbrush was missing might be just enough if it is indeed a good account.
3kg? Those are big bottles of shampoo? I think you went for EB instead of MEB. With MEB the weight doesn't matter as much because it was already missing from the factory.

I told them the toothbrush was missing from the order and sent them images from the side package, label, and inside weight is with the toothbrush and shampoo so I did PEB