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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: Nike double dip advice 11-12-2022, 03:08 PM
#31
(11-12-2022, 01:09 PM)Yung_ssav Wrote: I managed to refund with no investigation
I was given an option by the rep to either investigate with dpd, receive a refund or attempt re delivery.
I just made sure to sound as humane as possible with the language and phrasing I used on the chat and she was swift to mention refund
Who'd choose an Investigation over a refund? I don't believe the rep was thinking straight.
That aside, congrats.
Three Years of Service
Posts: 26
Threads: 1
RE: Nike double dip advice 11-12-2022, 03:36 PM
#32
(11-12-2022, 03:08 PM)mothered Wrote: (11-12-2022, 01:09 PM)Yung_ssav Wrote: I managed to refund with no investigation
I was given an option by the rep to either investigate with dpd, receive a refund or attempt re delivery.
I just made sure to sound as humane as possible with the language and phrasing I used on the chat and she was swift to mention refund
Who'd choose an Investigation over a refund? I don't believe the rep was thinking straight.
That aside, congrats.
Thanks,
I think she was thinking from a perspective of I still wanted the package to arrive and see if they could escalate
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Fourteen Years of Service
Posts: 74,287
Threads: 317
RE: Nike double dip advice 11-13-2022, 01:24 AM
#33
(11-12-2022, 03:36 PM)Yung_ssav Wrote: I think she was thinking from a perspective of I still wanted the package to arrive and see if they could escalate
You're probably right, but anyone with common sense would prefer a refund, rather than going through the hassle of an escalation.
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