[hiketro66]

Big update:

I received my order today. Delivered by DHL, the driver didn't ask me for a signature, just gave me the package and left.
Kind of a stupid ideea but i went ahead and tried to eb them instead of using dna, as the conditions i was in were perfect for the method. Had a conversation with a pretty incompetent agent and as i am writing i am still waiting for updates on my email.

[blamb1]

Big update:

I received my order today. Delivered by DHL, the driver didn't ask me for a signature, just gave me the package and left.
Kind of a stupid ideea but i went ahead and tried to eb them instead of using dna, as the conditions i was in were perfect for the method. Had a conversation with a pretty incompetent agent and as i am writing i am still waiting for updates on my email.

Please update on that EB when possible, thanks.

[hiketro66]

Another more unfortunate update.

Claimed EB, sent some pictures of the empty shoe box. (shipping label was not seen by the agent)
Was told that i will receive an email, did not receive one after 5 days.
Today i got on live chat again and was told that after an investigation, "we have received no damage scans. Which means the parcel was delivered as loaded"
I escalated the claim, and i am waiting for a response through email again.
Any tips?

[papken]

Another more unfortunate update.

Claimed EB, sent some pictures of the empty shoe box. (shipping label was not seen by the agent)
Was told that i will receive an email, did not receive one after 5 days.
Today i got on live chat again and was told that after an investigation, "we have received no damage scans. Which means  the parcel was delivered as loaded"
I escalated the claim, and i am waiting for a response through email again.
Any tips?

which country reps were you talking to?

[hiketro66]

Another more unfortunate update.

Claimed EB, sent some pictures of the empty shoe box. (shipping label was not seen by the agent)
Was told that i will receive an email, did not receive one after 5 days.
Today i got on live chat again and was told that after an investigation, "we have received no damage scans. Which means  the parcel was delivered as loaded"
I escalated the claim, and i am waiting for a response through email again.
Any tips?

which country reps were you talking to?

I contacted them from Romania, if that answers your question.

[mothered]

Another more unfortunate update.

Claimed EB, sent some pictures of the empty shoe box. (shipping label was not seen by the agent)
Was told that i will receive an email, did not receive one after 5 days.
Today i got on live chat again and was told that after an investigation, "we have received no damage scans. Which means  the parcel was delivered as loaded"
I escalated the claim, and i am waiting for a response through email again.
Any tips?

The next course of action (If any), will be based on the escalation's reply.

[EquitableEngineer]

Another more unfortunate update.

Claimed EB, sent some pictures of the empty shoe box. (shipping label was not seen by the agent)
Was told that i will receive an email, did not receive one after 5 days.
Today i got on live chat again and was told that after an investigation, "we have received no damage scans. Which means the parcel was delivered as loaded"
I escalated the claim, and i am waiting for a response through email again.
Any tips?

What he value of the entire order and what was the value of the shoes alone ?

[killerkeemkeem]

EB may not work as the shoes are likely over 120g. I know some retailers don't check however I have heard mixed reports from Nike. I've personally EB'd finishline a few years ago but their protocol
may have changed.

---

Another more unfortunate update.

Claimed EB, sent some pictures of the empty shoe box. (shipping label was not seen by the agent)
Was told that i will receive an email, did not receive one after 5 days.
Today i got on live chat again and was told that after an investigation, "we have received no damage scans. Which means  the parcel was delivered as loaded"
I escalated the claim, and i am waiting for a response through email again.
Any tips?

If you paid with paypal you can submit a claim there but the chances it will end in your favor aren't very good. Worst case scenario: return the shoes in store with the email receipt you recieved. The store's system wont know you have a customer support ticket open and claimed you never got them. They will just accept the return and you'll get your money back without your shoes

[hiketro66]

Hi guys!

A huge thank you to everyone that contributed to this thread. <3

After escalating the case, I received an email this morning with a full refund.
I have no ideea if they accepted the refund because of the escalation or if there was a misunderstanding between the reps, but the important thing is that i got my money back.

I'll leave a summary of the se below for people that don't want to read through 4 pages.

Shoes: Nike Air Uptempo
Value:180 euro
Delivery: DHL (was not asked for a signature, will use this info in the future)
Weight: 1,5 kg
Method used: Eb
Difficulties during se: Got to talk to a pretty stubborn rep, which refused the refund, but after escalating the case everything was ok, and i got my money

[henna1]

EB works good for me. I've got af1, vapormax and some jordans. Just remember to use fresh address, payment etc.

how did you get so many sneakers with different addresses?