[Pudada]

The fact Is, you've returned an Item which you've paid for, yet they're refusing to refund It. If you hit a PayPal dispute or a chargeback, be sure to mention that ASOS Is declining a refund for an Item that you rightfully purchased and returned.

Thank you, I have no way of contacting ASOS, as any email just gets ignored, so am I best to do through PayPal… also, will my current claim have an impact on this?

I’m not going to do anything with this one until my current one is dealt with.

Also, I’ve had my PayPal account around 10years and never had a claim on it before. I have opened a couple cases where a company hasn’t responded, but as soon as I’ve opened a case, the company and I have dealt with it prior to it getting escalated to PayPal having to get involved (maximum 3 cases and all below £100. 2 were genuine returns for faulty goods, not me doing ‘this’)

Again, thank you for all your helpful advice!