[stealthysnake88]

I called them and the person on phone said that they will try reescelate the case

Good.

Be sure to keep asking for evidence In support of their decision. That's why your claim was declined for all the wrong reasons - no evidence whatsoever.

'Both investigations have now been concluded, and no discrepancies were found with the weight, GPS, and handling of the parcel. For this reason, your request has been declined.'

They're words that some clerical assistant/rep typed which mean absolutely nothing.

Where's the evidence that concluded their findings? That's your argument with the escalation.

I keep asking them to reescelate yet they are saying they will but still aren't