[stealthysnake88]

They're missing the point.

The purpose of a re-escalation, Is to have the claim re-assessed by a senior team member who was not Involved In the previous decision to decline It.

I kept telling them that

You'll just have to keep hammering it, they'll eventually get tired of you and give in.

Will try lad

[mothered]

They will not reescelate since they've based it off weight?

They're missing the point.

The purpose of a re-escalation, Is to have the claim re-assessed by a senior team member who was not Involved In the previous decision to decline It.

I kept telling them that

Keep repeating It and If need be, shoot off the same email to every department you can think of, regardless of relevance.

[stealthysnake88]

They're missing the point.

The purpose of a re-escalation, Is to have the claim re-assessed by a senior team member who was not Involved In the previous decision to decline It.

I kept telling them that

Keep repeating It and If need be, shoot off the same email to every department you can think of, regardless of relevance.

tried re escelating case yet again and they just say the evidence is there case is closed.
Give up at this point

[mothered]

I kept telling them that

Keep repeating It and If need be, shoot off the same email to every department you can think of, regardless of relevance.

tried re escelating case yet again and they just say the evidence is there case is closed.
Give up at this point

Is a chargeback an option for you?

[stealthysnake88]

Keep repeating It and If need be, shoot off the same email to every department you can think of, regardless of relevance.

tried re escelating case yet again and they just say the evidence is there case is closed.
Give up at this point

Is a chargeback an option for you?

Yes but not worth it since its only under 120

[mothered]

tried re escelating case yet again and they just say the evidence is there case is closed.
Give up at this point

Is a chargeback an option for you?

Yes but not worth it since its only under 120

Understood.

tried re escelating case yet again and they just say the evidence is there

^ Did they provide solid evidence that fully supports their decision?

[stealthysnake88]

Is a chargeback an option for you?

Yes but not worth it since its only under 120

Understood.

tried re escelating case yet again and they just say the evidence is there

^ Did they provide solid evidence that fully supports their decision?

Yes they just said the carriers weight made sure they had the shoes in the box

[mothered]

Yes but not worth it since its only under 120

Understood.

tried re escelating case yet again and they just say the evidence is there

^ Did they provide solid evidence that fully supports their decision?

Yes they just said the carriers weight made sure they had the shoes in the box

What was the exact weight of the shoes?

[stealthysnake88]

Understood.

^ Did they provide solid evidence that fully supports their decision?

Yes they just said the carriers weight made sure they had the shoes in the box

What was the exact weight of the shoes?

0.4 i believe

[mothered]

Yes they just said the carriers weight made sure they had the shoes in the box

What was the exact weight of the shoes?

0.4 i believe

Is that 400 grams?