[ChanneledMs]

I’ll keep this thread updated on the results.

hi, any updates? suffering the same problem with the package sent to the locker.
[/quote]
No updates yet. I was given a day of 04/18 thet they expect to refund,, still nothing though. I’ve had to wait quite a bit on this honestly. Previous ASOS refund came quicker.

[mothered]

I had to re read it, thanks for clarifying.
Now, dry ice will be just fine in the box?
Are boxes not air tight for the most part?

This post Is around 3 weeks old.

Do you still have questions and concerns?

[jebko123]

[/quote]
No updates yet. I was given a day of 04/18 thet they expect to refun,, still nothing though. I’ve had to wait quite a bit on this honestly. Previous ASOS refun came quicker.
[/quote] Did you used dry ice box? I ordered a backpack from asos around 900g package and same problem with the locker happened to me and now not sure what should I do.

[ChanneledMs]

I had to re read it, thanks for clarifying.
Now, dry ice will be just fine in the box?
Are boxes not air tight for the most part?

This post Is around 3 weeks old.

Do you still have questions and concerns?

I was sent this via email:

“ We’re expecting to process your refund by Apr 18, 2023. We’ll send you a confirmation email once your refund has been processed.”

I’ve been waiting and have heard nothing back since this email, which was dated March 29th, a day after boxed return dropped off.
I’ve just been patient and waiting each day to see a confirmation email that the refund processed, but nothing yet.
Is it possible I made a mistake during SE for them to take this long?
And let’s say they reject the claim,
What should be my next response be like?

---

No updates yet. I was given a day of 04/18 thet they expect to refun,, still nothing though. I’ve had to wait quite a bit on this honestly. Previous ASOS refun came quicker.
[/quote] Did you used dry ice box? I ordered a backpack from asos around 900g package and same problem with the locker happened to me and now not sure what should I do.
[/quote]

Yes, I used dry ice with the boxing method.
I tried to make the package look tampered.
Taped it up with regular tape, and then ripped it open & replaced that section with black tape.
The locker situation definitely changes things up lol.
if you use dry ice, a mallet will break it up easy enough & use insulated gloves and tongs and you’ll be good! Let me know how this turns out.

[mothered]

I was sent this via email:

“ We’re expecting to process your refund by Apr 18, 2023. We’ll send you a confirmation email once your refund has been processed.”

I’ve been waiting and have heard nothing back since this email, which was dated March 29th, a day after boxed return dropped off.
  I’ve just been patient and waiting each day to see a confirmation email that the refund processed, but nothing yet.

No updates yet. I was given a day of 04/18 thet they expect to refun,, still nothing though. I’ve had to wait quite a bit on this honestly.

Don't wait around for a response.

Why haven't you contacted them?

[ChanneledMs]

I was sent this via email:

“ We’re expecting to process your refund by Apr 18, 2023. We’ll send you a confirmation email once your refund has been processed.”

I’ve been waiting and have heard nothing back since this email, which was dated March 29th, a day after boxed return dropped off.
  I’ve just been patient and waiting each day to see a confirmation email that the refund processed, but nothing yet.

No updates yet. I was given a day of 04/18 thet they expect to refun,, still nothing though. I’ve had to wait quite a bit on this honestly.

Don't wait around for a response.

Why haven't you contacted them?

I was under the impression I needed to wait closer to that “April 18th” date.

However, I contacted them this morning via Livechat and I was notified that warehouse received it and they claim they processed payment but I never received it, so they re-processed payment.  So it looks like a W.

[smoogogo]

Yes it look like a win, they can always lie but it should be good, update us when you got the payment

[mothered]

I was under the impression I needed to wait closer to that “April 18th” date.

The date Is an estimation.

Always contact them closer to the date to see where your claim stands.

However, I contacted them this morning via Livechat and I was notified that warehouse received it and they claim they processed payment but I never received it, so they re-processed payment.  So it looks like a W.

It certainly Is a win.

Do you have a record of the chat session?

[ChanneledMs]

I was under the impression I needed to wait closer to that “April 18th” date.

The date Is an estimation.

Always contact them closer to the date to see where your claim stands.

However, I contacted them this morning via Livechat and I was notified that warehouse received it and they claim they processed payment but I never received it, so they re-processed payment.  So it looks like a W.

It certainly Is a win.

Do you have a record of the chat session?

Sorry I thought I responded but it certainly was. I appreciate this community & yourself @mothered for this!


https://imgur.com/a/vCbAvpC - Link to screenshot of chat.

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Yes it look like a win, they can always lie but it should be good, update us when you got the payment

True.
! I thought I may have fucked it up but
Then I ended up contacting them and then they sent that email that i screenshotted and linked to you.

[AbuAhmed911]

I was under the impression I needed to wait closer to that “April 18th” date.

The date Is an estimation.

Always contact them closer to the date to see where your claim stands.

However, I contacted them this morning via Livechat and I was notified that warehouse received it and they claim they processed payment but I never received it, so they re-processed payment.  So it looks like a W.

It certainly Is a win.

Do you have a record of the chat session?

Sorry I thought I responded but it certainly was. I appreciate this community & yourself @mothered for this!


https://imgur.com/a/vCbAvpC - Link to screenshot of chat.

---

Yes it look like a win, they can always lie but it should be good, update us when you got the payment

True.
  ! I thought I may have fucked it up but
Then I ended up contacting them and then they sent that email that i screenshotted and linked to you.

What country did you do this in, if you don't mind me asking?