[mothered]

Sorry to tell you that we are unable to run the video after downloading it. Could you please try uploading the video clip upload the video to Google Drive or YouTube and share with us the URL link? And make sure to set the video as Public or Everyone.

Send them a YouTube video and change one or two characters In the URL.

Obviously, they won't be able to view It, but It gives the Impression that the video Is hosted on YouTube and you've complied with their request.

Regarding the proof of purchase, need your assistance to translate the receipt into the English language. We require the retailer name and the purchased date of your Razer Basilisk V3 mouse.

As said In my previous post, they're Intending to verify the POP.

They need a video proof, but they also need help with translation? One would say, Google Translate is your friend, but okay lol.

You'd think a company operating on such a large scale, would use common sense and translate It themselves.

But one of the last sentences makes me think they really want to have the mouse sent to them instead of giving me the mouse without sending something.

There's no direct nor Indirect Indication of a return.