[xVita]

So I registered a Logitech G product on their website and opened a warranty case.
But the response was something like : if this steps didn't help to fix the problem, please go to the store where you bought it.

Of course I don't own any Logitech G product and just wanted to become one from them.

What could I do to become a new one and not a answer like this?

[holio2k]

Say you bought it used or on Ebay or something like that. You're gonna need a receipt. They are probably going to ask for photos or a video of the device with a ticket number and the serial of the device. Sometimes they ask for a video to show the destruction of the item, sometimes they don't.

I got replacement for a Logitech G903. Bought a legit one, registered on the Logitech homepage and told them it was broken. They told me to return it to the store where I bought it. I just replied that they said that I should contact Logitech instead.

The asked for video of the mouse with the sn and a ticket number. Later they sent out a replacement. I already had a legit receipt so I used that one. I was not asked to return the item to them just to go with it to a recycle center with it.

Then I did the same procedure with the store and they sent me a new one without asking for nothing basically.

I guess it comes to luck and the agent you're chatting with.

[mothered]

Logitech tend to make It a habit by trying to release themselves from liability and ask to contact the store. As stated above, tell them that the store said to deal with Logitech.

Given you've opened a warranty claim with Logitech, they're obligated to serve your request.

Spoiler:

Source.

[xVita]

Thanks for the advices 💯

Now they want a video with the G-Hub app opened on PC and the non existing keyboard with the S/N.
Just send a corrupted mp4 file?

[mothered]

Now they want a video with the G-Hub app opened on PC and the non existing keyboard with the S/N.
Just send a corrupted mp4 file?

Correct.

No doubt they'll keep requesting It, so send It In a different file format each time and assure them that It's working perfectly fine on your end. This gives the Impression as though you're doing your utmost best to comply and resolve the matter. There's another manipulation that you can apply to the file, but first see how you go with this. If need be, I'll discuss the other one afterwards.

[xVita]

Okay quick update
Got them to the point that they are asking for: Reason given by the dealer (Saturn) for refusing the rights of the guarantee.
What reason could I tell them?

[T7k8lEEA88]

Okay quick update
Got them to the point that they are asking for: Reason given by the dealer (Saturn) for refusing the rights of the guarantee.
What reason could I tell them?

Just lie to them. Perhaps tell them that you already sent them to saturn and they said the headphones are functional and they returned them to you.

What issue did you report in the ticket with logitech ?

[mothered]

Got them to the point that they are asking for: Reason given by the dealer (Saturn) for refusing the rights of the guarantee.
What reason could I tell them?

Simply tell them the dealer said that since Logitech Is the manufacturer, they should be the one to process all warranty claims.

[xVita]

Simply tell them the dealer said that since Logitech Is the manufacturer, they should be the one to process all warranty claims.

Did it.
Waiting for a new response!
Gonna keep updating you guys

[mothered]

Did it.
Waiting for a new response!
Gonna keep updating you guys

Good to read.

Be sure to remain firm with your response.