[mothered]

it's about for refund because the product show undeliverable or holds so I ask for a refund but they told we only refund until it is returned to us or after 13 Dec if you don't get the product, because one refund they already initiated and cant initiate 2nd  before 13dec so I just full fill KYC and wait for delivery then I try further step what you suggest bro

What was their "exact" reply?