[mothered]

I contacted Nike and explained I still hadn’t received my order, the rep then came back to me and said that my order had a delay based on the end of the courier and they had contacted their senior team to look into it. I was told i would receive an update in 48 hours, i told them i’m going on holiday in 3 days and cant afford to wait that long and if my order isnt here in 2 days i will be cancelling the order.

The courier seems to have fucked up here and not actually marked the order as delivered as I never received a delivery confirmation text/email and now Nike can’t even see that it’s been delivered on their system.

Looks promising thus far.

They have no Idea what's going on, both the company and carrier.

Received an email from Nike saying they tried to follow up this delivery multiple times, however as per their team the parcel was raised for investigation due to it being lost in transit.

They have asked if i would like a refund or a replacement, I obviously requested the refund.

This was a funny one, when I go on the Nike app my order status is still saying ‘dispatched’ and the tracking number the courier gave me doesn't even work. Real fuck up from the courier, basically SE’d themselves lol

@mothered thanks for your help on this one!

Thankfully the carrier totally messed up the consignment.

It's not common, but does happen from time to time.
Enjoy your refund.