[condariano]

What exactly do you have In mind?

im gonna respond to the amazon specialists and tell them they closed my account on false grounds as you have stated before. This specific account has only been used to SE twice, first one failed and now im not getting my refund so hopefully do smth abt it. Btw what do i say if i want to return the item and get my money back since they think i dont have the item?

you don't want to do that... you will lose your item , you will lose your money... you will not handle this outcome . you are left with three options
1- keep pushing/calling customer service spam e-mails to hard mention your approved refund based on their investigation .

2- if return slot is closed call your carrier and tell them that one of their delivery drivers gave your missing item after he felt regret stealing it from your package so you want to make a special report also the immediat escalation of the problem as you wont let this action pass duo to the huge problems it caused with amazon " make sure the report is made with a case number after that is done call out your amazon customer service and give them the update and since you've received the stolen item in a damaged condition you want to return it as you have it in your position now , if they unlock the return slot the rest is basically is in your hand so decide what to do . remember this might cost someone's job ! so its all in your hands

3- just charge back the amount you paid .

How do i charge back? i used my debit card, btw im under 18 so my parents can see any disputes i open. I could try spam email them, can u tell me like a good idea of what to say?