[Jhc55]

So they have come back to me with the following a final result and it looks like it failed. They have come back to me with following:
“I do apologize that it took this long to respond to your request with regards to your order TOMFORD - D-Frame Acetate Sunglasses. I understand that this is really frustrating to not receive the item that you are expecting to have.

We manage to investigate this concern thoroughly and gave all our attention to resolve this, as per my colleague we cannot proceed with the refund for the following reasons:
CCTV confirmed the item has been packed.
DHL reweigh shows the item was in the box during transit.
Customer advised little to no damage to the box, DHL confirmed no damage scans.
Parcel delivered in good condition.
Again, I apologize for the inconvenience this may have caused you and thank you for your patience of keeping in touch with us.

Please let us know if we can assist you further in the meantime.“
I called them up and asked to escalate and for cctv they said they can’t provide cctv as it’s policy. The rep has has raised this with UPS for investigation they are going to cross check the weights and something about scanning the parcel. But I’m now thinking I should just take it on the chin and then email say that I’m still on holiday and I called home and told my brother about the situation with the missing glasses he then proceeded to tell me he took them out the parcel as a joke and then apologise etc and return them. @mothered any advice appreciated?