[swedishhack419]

I will keep you updated as the claim continues.

Please do.

Recently had the phone call with the Senior Advisor from Apple, he was checking details which were already explained in the previous live chat e.g damage, cause of the fire. I explained the back of the Mac Studio caught fire and that my son had minor burns. He asked if I still had the item to hand, which I said of course not due to health and safety reasons and explained that I have disposed of this item.

The advisor said that in order for them to start an investigation they usually need photos or the device in hand, which I of course responded saying that was unacceptable as who would logically think to take pictures as the fire was occurring or keep said item in their property after such a disaster. The advisor said he will give the information to the engineers and they will respond within 4 working hours, so I will receive an update tomorrow morning.

Any advice from this point forward on how to proceed? Is the claim still winnable?