[Lucianek]

Hello, I will present to you my successful request for a new G29 steering wheel. I will show you step by step how to do it.

1. Take the serial number of the selected item from the logitech and the photo with its number. (ebay,etc.)

2. Write something like that

Hello i have problem in my Steering wheel.
Hello my name is Michael, the steering wheel got a gift from my good friend, my serial number is: *********, the steering wheel does not work at all I've tried everything really and finally decided to call you, could I get a new steering wheel? I do not have a tracking number because I got it from a buddy, please understand, I would like to play a few new titles and I care about the time.

you will get the answer

Dear Michael, My name is Joy Anne, I understand that you would like assistance with your G29 Driving Force Racing Wheel. We do apologize for the delayed response as we are currently experiencing high volume of email messages. Rest assured that we will do our best to help you. Please try to test the following troubleshooting steps to isolate the issue: - Check all cables of your steering wheel, pedals or rocker lever are connected directly to the computer or with the game console and not to a hub, extender, switch or something similar. - Try another USB port. - If you use the steering wheel with a computer, I ask you first to uninstall the gaming software and restart the computer. Once the computer is uploaded again, I ask you to download the appropriate software again. -Try your steering wheel with and without testing the software and checking if the problem still exists. - I also ask you to test your gaming steering wheel with another game so that we can confirm that the problem is not with your game. -Test the gaming device with another computer or with another game console (PS4, Xbox One) and if possible with different operating system. Please let us know if further assistance is needed. ((IMPORTANT)) We will be requesting for the information below to update your records on our end: - Product PID or S/N numberfrom the device it self not from the box) Shipping information: - Company (if any): - Address: - City: - County/State (if any): - Postal Code: - Telephone Number (including country code): - Country: Thank you. For future reference your case reference number is *******. This will allow us to quickly find the contact history when you need additional help. If we do not receive a reply, your support request will eventually be closed and set to "solved". A survey will be sent to you to gather your feedback. To contact us by phone or obtain additional information (FAQ's, Forum, Manuals, etc.) please visit support.logitech.com

3.

Use the amazon.com generator and fill it with your data, logitech will not check it.
( http://nextygen.tk/ )



then enter the data for shipping
Ok, I received the information from my amazon.com, added to the attachment. - Product PID or S / N number: (from the device) ******* Shipping information: - Company (if any): - - City: - County / State (if any): - Postal Code: 45203 - Telephone Number (including country code): - Country: Thank you.

4.if you receive an email type you're sure you've received SE, I did it the first time.

Dear Michael, Thank you for your response. Your warranty request has been submitted and waiting for approval, kindly allow us up to 24 to 48 hours. Once approved an automated email with a tracking number will be sent to you, tracking can be done on http://www.UPS.com, it takes about 12 hours before the tracking number can be used. The expected delivery is 3-7 business days from the moment of shipping. To contact us by phone or obtain additional information (FAQ's, Forum, Manuals, etc.) please visit support.logitech.com <http://support.logitech.com/> Best regards, Joy Anne Logitech Customer Care support.logitech.com

5. You just received g29 steering wheels for free!

Please DO NOT REPLY to this email -- Case: ******- Replacement Product Released - Dear Michael, We are happy to confirm your replacement was approved. As soon as your product is ready for shipping, you will get an email with tracking number. Once the product is ready to ship we will see your support request as resolved and the case will be closed, please note it may still take some days before your product arrives at the delivery address. For additional information, please visit: http://support.logitech.com/en_us/articl...ma_deliver Regards, Logitech support.logitech.com -- This is an Automated Notification - Please DO NOT REPLY to this email

[Lucianek]

I am asking for your understanding, this is my first SE

[DragonicRek]

A guide like this has already been written.

Also, you can skip step 2 by simply saying that it was a gift.


Thank you for taking the time to write this

[mothered]

In a nutshell, compliance and persistence/adamancy will see you through.

Thanks for the guide.

[Lucidiant]

Just a question, did they send the replacement as a full set? Or did they send just the steering wheel part? because I know it has like the brakes as a part too.